ORDERING
  • What are the Payment Methods Available?
  • Can I update my order?
  • Do you provide customised or personalised jewellery items as well?
  • What if I don’t know my ring size?
  • Do you sell gift cards or gift certificates?
  • How does the reverse deal work?
  • Can I place an order online?
  • Are there any hidden costs?
  • Does the price include making charges?
  • What do you mean by the 'Start Price'?
  • I want to place an order to gift it to someone. How can I do that?
  • Do I need to set up an account if I order through your website?
  • Will I get the order confirmation via e-mail or text message or any other means?
DELIVERY
  • Are there any delivery charges?
  • How is the product delivered and when can I expect to receive my order?
  • Can I change my shipping address after I have placed an order?
  • Is COD available in my area?
  • What if the product gets misplaced or stolen during the transit?
  • I stay nearby your office or warehouse. Can I collect my product directly from your office?
RETURNS
  • How can I return an item?
  • If I return items, how is my money refunded?
JEWELLERY
  • Is my jewellery authentic and certified?
  • Where is your jewellery manufactured?
  • What does a "Carat" mean and how much does one actually weigh?
  • What is the difference between 9, 14, 18, 22 and 24 K Gold?
  • Why do pure metals need to be mixed with other metals?
  • Do you provide repair services for your products?
  • Do you provide product trials, before one can buy the product?
  • What are the statutes of the hallmark stamp?