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Ordering

  • Debit/Credit Card
  • Net Banking
  • Paytm
  • COD

Yes. You can add to your order from our website, or by calling our contact centre for the duration of the day on which you start your order (e.g. if you have placed your order on Saturday morning, you have until 11:59 pm on the same day to update your order.)

At present we do not provide personalised jewellery items as our jewellery is first manufactured and then showcased for sale rather than manufactured after taking the order.

Don’t worry, you can download our mobile app ‘Indology Ring Sizer’ from Android Play Store or iTunes on your Smartphone to help find your perfect ring size.

It’s always a great idea to gift jewellery to your loved ones. However, instead of a gift card or gift certificate, we believe in presenting a precious piece of jewellery to your loved ones, as it adds sentimental value.

We take pride in bringing the world’s finest gemstones and manufacturing the most authentic jewellery for you. We sell every piece that we produce. To do this, we present the fascinating reverse auction. In the reverse auction, our customers decide the right price for a product. We keep dropping the price on the screen, and as our customers call in or bid online, the quantity available decreases. To avoid missing out, be sure to call in as soon as you can. The best part about the reverse auction is that no matter when you enter the auction, you always pay the final low price.

Yes, you can place an order online on our website. To do so, register and create an account under your name.

No, there are no hidden costs. The price shown is inclusive of all.

We don’t break our prices down in to charges for gold, gemstones and making. The price you see is the price you pay.

Start Price is the price that we feel is reflective of similar pieces of product sold in other retail environments.

You can place an order to gift via our contact centre or through the website. Please change the shipping address to where you want the product to be delivered when you place your order.

We want to save the time of our customers when they shop with us; hence we encourage our customers to set up an account on our website for an easy shopping experience.

Yes you will get an order confirmation via email and updates by email or SMS for important stages in the order process.

Delivery

No, we do not charge you for delivery when you make an order. We provide a free delivery service nationwide.

Our products are delivered through insured delivery services. We usually dispatch the orders that we receive within 24 hours, and you should receive your jewellery within two to five days. For your peace of mind, all parcels are trackable.

Once we’ve packed your order, we can’t change the shipping address. If you call us, we’ll let you know whether we’ve packed your order and if not we’ll change your address for you.

We provide Cash on Delivery option to most of the metropolitan and urban areas. When you supply your pin code in the checkout process, we’ll let you know if COD is available.

All the products delivered by us are sent by reputable express courier companies and are completely insured. In the event your product is misplace or stolen during transit, we will deliver again.

Unfortunately, we do not offer a collection service. We send all products through courier services only.

Returns

Returns

We are sure that you will love your products from Indology and treasure for years to come.
However, if for any reason you are not completely satisfied with your purchase, simply call us for a returns number, complete the returns form
enclosed with your goods and send them back for a refund or replacement. All items come with a 10 day Return Policy, starting on the day you
receive your product.

Products tags must not be removed and the second partition on the earrings packaging must not be opened.
All original packaging and the authenticity certificate must be included with the return. Please note: If products tags are removed and the second partition on product packaging is opened the items will be non-returnable.

How to Return

Step 1

Call Indology within 10 days to receive your Sales Return Bag.

Step 2

On receiving the bag, please call us to generate a Return Request Number.

Step 3

Fill in the Returns Form and the Return Authorization Form.

Step 4

Securely package your return with Authenticity Certificate, product and all tags intact.

Step 5

Cut out and attach the returns slip to your return.

Wherever possible, we’ll refund your money by the same method you used to purchase from us. If this is not possible, for example if you paid by cash on delivery, we’ll refund you by cheque.

Returns

Absolutely. All our genuine gemstone jewellery is issued with an authenticity certificate.

We manufacture our jewellery in different plants that are located in various parts of the country. We believe in producing exclusive jewellery and use genuine gemstones and precious metals to manufacture our jewellery pieces in limited runs.

The word “Carat” comes from the Greek name for a seed, which was first used in ancient times as a measure of weight. One carat is equal to 0.2 grams, about the same weight as a paperclip.

24 karat gold is the purest form of Gold, and is seen only in bullion bars. Gold is an extremely soft metal which loses particles if used or handled a lot, so other metals must be added to strengthen it before it can be made into jewellery or coins (because you don’t really want precious gold particles being lost by rubbing off on your skin and clothes).
22 karat gold is 91.6% Pure Gold – if you divide the mass by 24, then 22/24 parts of it by mass are pure gold.

The reason behind mixing the metals is to make it more durable in the shape we mould and to prevent any damage.

Yes. If the jewellery becomes faulty after the 10-day return guarantee, but within six months of the purchase, we will offer our choice of refund, replacement or repair provided the fault hasn’t been caused by misuse.

Unfortunately, we do not provide product trials before purchase as every product is manufactured in a limited quantity. However, we provide a 10 day return facility so that if you don’t want to keep the product we will refund your money back once returned.

  • Bureau of Indian standard (BIS) mark. (Logo of BIS)
  • Gold purity mark. (958-23carat, 916-22ct, 875-21ct, 750-18ct, 708-17ct, 585-14ct, 375-9ct)
  • Hall marking centre mark.
  • The Jeweller’s mark – in our case a G in a shield.
  • Year code. (Year of making)